Refund policy
Refund Policy
Last updated: June 11, 2026
CLARTÉ sells digital PDF products. Because digital products can be accessed, downloaded, copied, or stored immediately after purchase, all sales are generally final once access has been delivered.
When we may issue a refund
We may review a refund request if one of the following applies:
- You purchased the same product more than once by mistake.
- You did not receive access to your digital download and we are unable to resolve the issue.
- The file is corrupted, inaccessible, or materially different from the product description.
- You received the wrong language or wrong file.
Refund requests must be sent within 14 days of purchase to clarte.us@gmail.com. Please include your order number, the email used at checkout, and a short description of the issue.
Non-refundable situations
We generally do not issue refunds for change of mind, accidental purchase after download access has been delivered, failure to read the product description, or dissatisfaction based on personal preference.
Access issues
If you have trouble opening or downloading a file, contact us first. We will make a reasonable effort to restore access or resend the file.
Personal-use license
Purchases are for personal use only. Refunds may be denied if there is evidence of unauthorized sharing, resale, copying, or distribution.
This policy does not limit any rights you may have under applicable consumer protection laws.